Coronavirus Booking Informationt

Updated: 10th Feb 2021

DIY-Uplighting is operating as normal, however, we have implemented some changes to our bookings process.

New Bookings

We understand that the unprecedented situation we find ourselves in is worrying and no one wants to spend money on a booking that may get postponed. With this in mind we have now changed our booking procedure to only require £10 in order to book and secure your date. To take advantage of this please use the ‘book now’ buttons as normal, a £10 payment will be taken over the phone.
Payment and security deposit will still be required in full before we can dispatch your booking. We will now take payment in full with the security deposit a few days before your event and you can still change the date as per our date change policy

Date Changes & Cancellations

We are now offering anyone effected by the Coronavirus the option to change the date of their booking free of charge to a later date (subject to availability).
If your booking is cancelled due to the Coronavirus we are offering a full credit note to those effected.

Deliveries

Our courier, DPD are operating as usual including making all deliveries.
The handhelds terminals are been regularly cleaned, however, if you do not want to sign for your parcel DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do.
If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

Opening Hours & Contact

Our opening hours are currently as normal, however, our office remains closed to visit in person.